Car rental, decoded
Walk / walk-away
Also known as: denied rental
When a customer with a valid reservation cannot be given a car because none is available, usually after overbooking. The operator must send them elsewhere, often at its own cost.
Car rental, decoded
Also known as: denied rental
When a customer with a valid reservation cannot be given a car because none is available, usually after overbooking. The operator must send them elsewhere, often at its own cost.