Car rental, decoded
British Vehicle Rental and Leasing Association (BVRLA)
Also known as: BVRLA
The trade association for the vehicle rental, leasing, and fleet industry in the United Kingdom. It represents members to government and regulators, operates a mandatory code of conduct for members, and publishes consumer guidance on renting and leasing.
Why it matters
In the UK it is a practical mark of a member holding to agreed standards, and a route for a customer complaint that a member has not resolved.